Thoughts

Why Gen-Y is in Crisis

Generation Y or the Gen-Y refers to the generation of people born during the 1980s and early 1990s -> And that’s me included!

While many always perceive that Gen-Y kids are rebellious, Gen-Y employees are hard to manage; we as Gen-Y think that we are proud to be the trouble-causing Gen-Y!

And now, we are in deep trouble, no doubt.

Firstly, we are no where more experienced or superior than the baby boomers nor the Gen-X. Either they manage us or they fund us in our start-ups. We are still learning from and leaning on them.

Then, here comes the Gen-Z, those born during late 1990s and early 2010s. They are literally born with iPads and stuff – they are called the digital natives. Technology industry booms with them, including the spectacles industry I presume. They are growing up faster than we thought. The Gen-X feed them and educate them well, too well.

They are better looking (or is it the camera that is getting better?), they are smarter, they act faster, and they are more competitive than us, the Gen-Y. They are probably seen as the “strawberry generation 草莓族 ” but, prickly. They possess a new set of challenge for us. Don’t you ever wonder why the Gen-Z girls are getting taller and better in shape? All of their selfies are prettier and almost flawless? Most of them get a Gen-Y boyfriend?! Even their babies are born ahead of ours! I’m not complaining but hey, did anyone else notice that?

The point is, if the Gen-Y still live in their arrogance shade, thinking that this is their era, soon they are going to be thrown out by the Gen-Z. This is no longer an era about linear hierarchy or generation superiority.

 

Gosh, I’m going to sleep first and worry tomorrow. Gen-Y.

Fast Deal – How Customer Services Affect That

So, another free advertisement post from a satisfied customer.

Last Sunday, my friend and I were rushing for a movie called “Blackhat” (*Shriek* OMG LEE HOM!). It was 11.30am when we reached Vivocity, finding our way to GV – 11.45pm, dropping by a few fashion outlets – 12pm, found GV – 12.10pm, deciding which movie to watch (hesitate between Blackhat and Theory of Everything, no way. Lee Hom – first priority) – 12.20pm, bought our tickets – 12.25pm. Next, deciding what’s for lunch.

Well, it was a quick agreement that we were going for Sushi Tei but looked at the queue, we were not going to make it for Blackhat! So we turned back and strolled around a few restaurants. We stopped by a Thai restaurant which I didn’t bother to look at the restaurant name. There was no queue – great! It was 12.35pm.

The first question that we asked the receptionist was, “how long must we wait to be served our food? We want to catch a movie at 1.15pm”. The girl said they could try to expedite the dishes for us but was uncertain whether they could meet our time frame. But seeing this pair of “hesitating customers”, her manager came forward swiftly to assist her. He assured us that they could serve us food as soon as possible although it depends on which dishes we order. He also quickly make a few suggestions of dishes that could be served fast. Pineapple rice was on the suggestion list so we agreed.

We were ushered to a nice seat and we made our order. It was 12.40pm. We were speechless as my friend wasn’t really happy about all the rush. Opps, sorry. 😡 The silence seemed like forever until the pineapple rice arrived, followed by the mango sticky rice. It was 12.43pm. We had our food without talking much. Haha, then it was 12.55pm. I wasn’t just eating my food. I was busy observing how the restaurant is being run. And yes, I forgot to snap photos of my food! Urgh.

The Pineapple rice did look like this! Stole this pic from their website :x

The Pineapple rice did look like this! Stole this pic from their website 😡

A waiter took orders then keyed in orders. Another waiter served the food, then received another order. On the way, that waiter noted someone who wanted to get the bill. Another waiter (I think they call the managers “in charge” or something) came out with the bill. That first waiter cleared some plates. A customer raised hand at the waiter, another waiter noted and came over. (Yeah, that was me asking for my bill) The whole process was so fluent and you see no waiter avoided eye contact with any customers.

This is what I called COLLABORATIVE, PROACTIVE employees. It was a well-trained culture, embedded in each of the employee – from the receptionist to the chef (I assume, just look at the speed of cooking my pineapple rice).

Within 20 minutes, they earned our money, freed up the seats and ready to serve more customers. Fast deal. Sometimes, when you see a long queue in a restaurant, it doesn’t represent how nice the food or how popular the restaurant is (may be, it’s just famous for the queue). May be, it simply shows how slow their processes are. I could name a few such restaurants but that’s not the point here.

I didn’t take note of the restaurant name until I find the services satisfying. From now on, I will remember this restaurant name for good reasons. However, if I were to leave the restaurant, feeling angry, disappointed ,and dissatisfied, I would have remembered the restaurant name as well – a reminder that I shall never ever step into it again.

All right, back to this experience. So, I guess you know which restaurant I meant. Tadaaaa, it’s the nice nice Thai Accent! And their tagline is “Hospitality with a Heart“. How true is that. Kudos to the manager named Hong Tai (hopefully I get your name right). With nice interior and nice food is not enough. Nice staff is still the most important factor in getting your customers and raising your profit. (Hopefully I can get a chance to interview their management team eh?)

hospitality with a heart by thai accent

Hospitality with a Heart!


thai accent at vivocity

Nice interior! Photo credit: Thai Accent website.

And the last thing we said before we leave the restaurant? “Let’s come back here again some time to enjoy the good food slowly!” =D

Happy satisfied customers come back and promote for you.