#airasia #askasia #complain-air-asia #complaint
I know this feedback is a bit late but I have to travel again and I’m considering AirAsia. I have previously written this when submitting my after-flight survey but no follow up action has been done so just to make sure your Customer Service department read this, I’m taking my time to leave this feedback.
I purchased a premium seat row number 2A. I had a small hand luggage which is a standard paper-shopping bag, and a laptop backpack. I kept the shopping bag in the compartment above my seat and my laptop bag under the seat in front of me, as instructed.
However, when I am all comfortable ready to fly, your flight attendant took out my shopping bag and ask whose is this. Of course, I claimed it as mine. He passed it to me and didn’t instruct me on what to do with it. He then helped a Caucasian, who is sitting behind me, to put his luggage bag into the compartment. OK, that’s fine, helpful enough. Then what about me?
Then the next thing happen, a lady boarded and sat in front of me, slotted her bag pack under her seat. (Note that she is sitting in the spacious first row). Remember my laptop backpack? She pushed it all the way till I have no space for my feet! When asked, she refused to move it because she said she was instructed by the crew to put it under her seat.
My understanding fellow passenger who was a total stranger started questioning the flight attendant about the shopping bag which I am still holding, and on my thigh. I had literally no space in front of me. (I purchased food as well and how am I suppose to eat with that bag on thigh?) The flight attendant replied that i should tolerate the larger bags and keep my smaller shopping bag under my seat. hello? the Caucasian sitting behind me hardly had space for his legs as his knees kept knocking on my back! He then suggested it to be put in front of my neighbour’s seat. hello? he’s a total stranger. why should I let this helpful passenger to be uncomfortable because of my bag?
Inside the shopping bag was a swissroll cake which I bought from KLIA2 and 2 pairs of new shoes (in shoe box). How do you expect me to put under my or other seat and risk the cake being stepped by someone else?
At last, a female crew offered to put the bag at the compartment in the back row. I had to agree.
The image attached is the female who sat in front of me. Look at how many bags she was carrying. All except her backpack were put in the same (first) compartment. I know it’s not your problem for her to be inconsiderate but i hope your crew can be wiser in selecting which bag to take out.
And why not put the large luggage bag of that Caucasian at the back row? It would save so much hassle and one less dissatisfied and unhappy customer.
p/s: I have submitted the letter to AirAsia on 10/9/2014 at about 4.40PM